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New Participant Portal
You can enroll for the new Participant Portal experience. Click here for instructions on how to access the new Participant Portal.
Register for New Participant PortalRetiree Health Summary Plan Description
As of January 1, 2026
6.7 Complaints
If you have a complaint regarding VSP's service or claim payment, you should send a complaint to VSP by using the complaint form which is available in all VSP doctor offices as well as from the Administrative Office. You may call VSP's toll-free Customer Care Division at (800) 877-7195, Monday through Friday, 5:00 a.m. to 7:00 p.m., Pacific Standard Time. You should send the complaint form to:
Vision Service Plan
3333 Quality Drive
Rancho Cordova, CA 95670-7985