Active Health Summary Plan Description
As of September 1, 2017
En Español (PDF)

12.2 MedExpert Services

MedExpert services will complement the benefits delivered through your Plan by assisting you and your eligible dependents with health care providers and community-based services, locating the best health care providers within the Plan's parameters, and provide assistance with the resolution of insurance claims issues, etc.

MedExpert representatives may contact you or your eligible dependents to accomplish the aforementioned tasks. Your cooperation and assistance are greatly appreciated. In addressing a participant issue, MedExpert may act as a liaison between you or your eligible dependent and the insurance vendor/provider who contracts with the Trust.

MedExpert does not replace health insurance coverage, does not provide medical care or recommended treatment, and does not duplicate key benefit plan provider functions. MedExpert helps connect you and your eligible dependents to existing services such as case management, disease management, wellness, EAP and other in-place services.