Active Health Summary Plan Description
As of September 1, 2017
En Español (PDF)

10.7 Complaints

If you have a complaint regarding VSP's service or claim payment, you should send a complaint to VSP by using the complaint form which is available in all VSP doctor offices as well as from the Administrative Office. You may call VSP's toll-free Customer Care Division at (800) 877-7195, Monday through Friday, 5:00 a.m. to 7:00 p.m., Pacific Standard Time. You should send the complaint form to:

Vision Service Plan
3333 Quality Drive
Rancho Cordova, CA 95670-7985